Returns Exchange & Warranty
Simple Returns
You may return your product for a refund within 21 days of the original purchase date.
Exchange
You may exchange your product for another within 21 days of the original purchase date.
To return or exchange an item, address your package to:
RoundGlasses.com Returns
445 Sutter Street
San Francisco, California 94108
Guarantee & Maintenance
RoundGlasses.com eyewear from Rims & Goggles of San Francisco guarantees your eyewear for a period of one year. Under this guarantee, should any part prove defective in either materials or manufacture, it will be repaired or replaced at no charge. Provided, however, you return your eyewear together with it’s proof of purchase. This warranty does not cover any damage as the result of mishandling, accident, or unauthorized alteration or repair.
Proper Maintenance. Occasionally your frames may require basic maintenance like new screws, replacement nose pads, or fitting adjustments. You may seek assistance from your local optician to satisfy these needs.
Caring for Your Lenses. Wash your lenses daily with the supplied cleaning agent to remove dirt and deposits. Always dry the lenses with the supplied micro-fiber cleaning cloth. Do not use household cleaners that contain bleach or ammonia. Do not clean your lenses with tissues, paper towels, or harsh cloths. Use only the supplied micro-fiber cleaning cloth or another professional cleaning cloth. Make sure to protect your new frames in their supplied case when not in use.
Products with Wood Temples. Due to the use of 100% natural woods, variations in color and texture may occur over time. What may accelerate changes in the wood’s color and texture is acidity from perspiration, the natural aging process, or exposure to sunlight. We do not recommend using a frame with wood temples during activities that will cause excessive perspiration. Changes in color or texture due to excessive exposure to perspiration, oils, or cosmetics are not defects, and therefore will not be covered under our warranty. Also, wood naturally changes color over time due to the natural aging process and exposure to sunlight. This occurrence is also not covered under the manufacturer’s warranty.
Products made with Horn. Due to the use of genuine buffalo horn, variations in color and texture may occur over time. Horn frames may require additional polishing over the course of their lifetime. What may accelerate changes in the color and texture is acidity from perspiration, the natural aging process, or exposure to sunlight. We do not recommend using a frame with horn temples during activities that will cause excessive perspiration. Changes in color or texture due to excessive exposure to perspiration, oils, or cosmetics are not defects and therefore will not be covered under our warranty. Also, horn changes color over time due to the natural aging process and exposure to sunlight. This occurrence is also not covered under the manufacturer’s warranty.
