Round Glasses

Overview

A refund will be issued - less shipping costs  - for all merchandise returned in new, unused condition within 30 days of the purchase date.

We also offer a one-time only exchange policy on the return of any frame within 30 days of the shipping date. Please note that prescription lenses are not refundable. Additional shipping charges will apply.

Please call or email before returning or exchanging products to obtain return authorization. Frames must be returned with all original packaging materials. Returns must be sent prepaid and insured for the for full price by a trackable carrier such as UPS, Federal Express or the United States Post Office, to:

RoundGlasses.com
445 Sutter Street
San Francisco, California 94108

Privacy Policy
RoundGlasses.com respects and maintains the privacy of all our customers.

RoundGlasses.com maintains this Privacy Policy as part of our commitment to safeguard the confidential information you provide us on this website. This Privacy Policy outlines the information that RoundGlasses.com will collect from you and how we will use that information:

Collection of Personal Information by RoundGlasses.com
RoundGlasses.com’s mission is to provide you with personalized services and offerings. To do so effectively, RoundGlasses.com collects the following information:

(a) Personally Identifiable Information. RoundGlasses.com, through the use of the www.RoundGlasses.com website, only collects personally identifiable information about you when you voluntarily provide such personally identifiable information to RoundGlasses.com using the www.RoundGlasses.com website. If you do not wish your personally identifiable information to be collected, please do not submit it.

(b) Information from the Use of “Cookies”. The RoundGlasses.com website might employ “cookie” technology at times. Cookies are small pieces of data stored in files on your computer allowing the www.RoundGlasses.com website to track your use of the www.RoundGlasses.com website as you visit and revisit RoundGlasses.com. The use of cookies by the RoundGlasses.com website complies with generally accepted programming standards and practices. Please note that you can choose to block the use of cookies through settings in your web browser but be advised that certain features of the RoundGlasses.com website may not work properly without them.

Use of Your Information by RoundGlasses.com
It is the policy of RoundGlasses.com not to sell, share, transfer, or rent to third parties any information you provide to RoundGlasses.com, through the use of the www.RoundGlasses.comwebsite, without your written consent except as required by operation of the law or in compliance with legal authorities; provided, however RoundGlasses.com may share your personal information with certain third parties (“Target Third Parties”) without your written consent in order to further the purpose for which you voluntarily provide RoundGlasses.com with the information.

Additionally, RoundGlasses.com engages third party information management service providers to help maintain efficient operations. Because such information management service providers may access our systems, such information management service providers may have access to your information.

RoundGlasses.com does not transfer or relinquish ownership of information maintained about you within RoundGlasses.com systems and databases to such information management service providers but requires these information management service providers to sign confidentiality agreements to keep all confidential information and other proprietary information found in our systems, confidential.

RoundGlasses.com routinely collects, compiles, and reports statistics and information reflecting the use of the www.RoundGlasses.com website and information services in order to enhance advertising services, improve marketing and promotional efforts, analyze www.RoundGlasses.com

Our Warranty Policy

All prescription frames come with a one-year warranty from the date of purchase against any manufacturing defects. Manufacturing defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects do not include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage considered to be caused by negligence.

Frames that are considered defective will be replaced with a new pair as long as the frame is still being manufactured. In cases where the frame is no longer manufactured, the frame will be replaced with a different model of equal or lesser value. Customers will be contacted in such situations. Be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

All prescription lenses suspected of damage due to a manufacturer's defect must be thoroughly inspected and evaluated by our optical laboratory. If the damage incurred is presumed to be a manufacturer's defect, lenses will be replaced, free of charge. Please note that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

Cancelling Your Order
Most orders received are processed within minutes of their arrival.  Once an order has been placed electronically or by telephone, we will allow you up to 24-hours to cancel the order. This 24-hour cancellation policy does not apply to any orders containing prescription lenses. Orders cancelled after 24 hours will incur a 20% restocking fee.